FAQs

No, you will receive all the information like the order and shipping confirmation via e-mail to the address you provide to us.

We know that sometimes you may have doubts about sizes, so we have created a Size Guide that you can check here.

Please take note that sizes may vary between brands, so we recommend you to calculate your size by measuring the contour of your bust and hips and checking the size conversion according to your body measurements. You can also check the `FIT & TIP’ section of each model page for accurate information about the fitting of that model.

This is the most exact option, but if you have any question, or if you want us to recommend you any specific style, you can contact us by e-mail or our webchat and we will be pleased to assist you.

Yes, we accept the return of all of our articles within the next 14 days of reception, provided they keep all the original tags attached, and that they have not been used and are in perfect conditions for later sale.If the period of 14 days has expired, you can send us your return to receive it within an extended period of 28 days from when you received your order and we will refund your purchase in store credit. If it’s been more than 28 days, unfortunately we can not offer you a refund.

We recommend to consult the return policy in our Terms & Conditions.

To proceed with your return, please contact us via e-mail to inform us about your return or exchange, so we can register your return order.

If you already registered your return, please send the items to:

NOW_THEN Studio

Avda. Mediterraneo 4 Bajo C

28007 Madrid (Spain)

Please note that all the not identified packages as well as all the returns that has not been previously registered will be returned to its sender.

You can use your preferred shipping method to send your return package but we highly recommend to use a tracked one to avoid any loss.

If you prefer to use our own return service, available within the Iberian Peninsula, you just have to indicate it to us in the e-mail and we will send a prepaid shipping label. This return service has a cost of 4,95€ which will be discounted from the final refund.

In order to exchange something for a different size, please write us an e-mail indicating that you want to exchange your item. We accept returns and exchanges within the next 28 days of reception of your order. You will have to return the original item following the process described previously.

We offer Free size exchange for all our customers worldwide, providing that the goods reach us in time and conditions previously described to be eligible for a return or exchange. After receiving it, we will send the new size at no extra cost for you. (Limited to 1 exchange per order. Swimwear and Oceanwear only, Accessories and sales items are not included).

If you do not want to wait for us to process your exchange, you can purchase a new size in a new order and apply for a return later. We process reimbursements within 48 hours from the reception of all packages.

Sure! If you doubt between sizes or designs you can buy both and return the one that doesn’t fit you, we process the reimbursements within 48h from the reception of each package.

You can write us via e-mail in order to inform you about our retailers.If you are in Madrid, we will be pleased to welcome you in our Studio-Showroom in the Retiro Area by appointment.

We pack all the orders as if it was a personal gift. Nevertheless, you can give us specific instructions such as a personal note or if you don’t want the receipt/bill/invoice to be included in the package. You can indicate it to us in the “comments” section at checkout.

We offer different payment options within our secured payment platform.

Redsys: Online Payment method which works with VISA and MASTERCARD cards. The 3D secure system requires that the card is associated with your telephone number to which will be sent a code to confirm the transaction. If you don’t have a telephone number or signal at that moment, you can use another payment method such as Paypal.

Braintree: Payment method developed by Paypal for VISA-MASTERCARD-MAESTRO-JCB-DISCOVER-AMERICAN EXPRESS-DINERS CLUB-UNION PAY cards. This is the recommended system specially for international cards.

PayPal: You can also pay via PayPal. This system does not require confirmation by mobile phone but it does require you to have a PayPal account.

Please take note that PayPal manage its payments and returns under its own deadlines. We process the returns within 24h but we cannot accept responsibility for delays in the PayPal management.

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