FAQs

No, you will receive all the information like the order and shipping confirmation via e-mail to the address you provide to us.

We know that sometimes you may have doubts about sizes, so we have created a Size Guide that you can check here.

Please take note that sizes may vary between brands, so we recommend you to calculate your size by measuring the contour of your bust and hips and checking the size conversion according to your body measurements. You can also check the `FIT & TIP’ section of each model page for accurate information about the fitting of that model.

If you have doubts about sizing or fitting, we will be pleased to advice you personally via e-mail or webchat

Yes, we accept the return of all of our articles within the next 21 days from purchase, provided they keep all the original tags attached, and that they have not been used and are in perfect conditions for later sale.

For further information, you can consult the Shipping and Returns page

To proceed with your return, please fulfill this form to inform us about your return or exchange. To send your items, you can choose from:

  • Return your items by sending them with the method of your choice for a full refund (excluding shipping costs)
  • Request the collection of your items at your home via DHL express.The cost of shipping will be deducted from your return.

Spain Peninsula € 6

Europe € 16

USA & Canada € 25

In order to exchange something for a different size, please write us an e-mail indicating your order number and the items you need to exchange.

We offer Free size exchanges for all our customers with express shipping worldwide, (limited to 1 exchange per order).

At NOW_THEN we are committed to the environment. In case of doubts with sizes or fitting and to avoid unnecessary shipments, we will be at your disposal via email and chat to offer you personalized assistance to find the perfect model and size for you.

Of course. If you doubt between sizes or styles you can buy some options and return the ones that doesn’t fit you. Normally,  process the returns within 48/72h from the reception of each package.

You can write us via e-mail to enquire about our nearest retailer.

We pack all the orders with personalized packaging. Nevertheless, you can give us specific instructions such as a personal note or if you don’t want the receipt/bill/invoice to be included in the package. You can indicate it to us in the “comments” section at checkout.

We offer different payment options, all secured and free of charge:

Credit Card: Available for VISA-MASTERCARD-MAESTRO-JCB-DISCOVER-AMERICAN EXPRESS-DINERS CLUB-UNION PAY cards. Remember that due to PSD2 regulations, you will have to confirm the transaction in your mobile phone.

Google Pay and Apple Pay: Process your payment with Google or Apple wallet if you are a registered user.

PayPal: You can also pay via PayPal if you have an account.

Bank Transfer: If you choose this payment method, you will be able to make a bank transfer to the bank details that will be mailed to you when your order is confirmed.

We would love you to be part of NOW_THEN universe by subscribing to our newsletter where we will inform you regularly about new launches and exclusive promotions. You will be able to cancel at anytime.