Terms & Conditions

What is a cookie?

Cookies are files that are downloaded to the user’s equipment or device (computer/smartphone/tablet) when accessing certain web pages and that are stored in the user’s memory. Cookies allow, among other things, to store and retrieve information about the browsing habits of the user or his computer, see which pages are visited, the connection time, analyze the operation of a page, if there are technical problems, etc.

What types of cookies exist?

There are several types of cookies based on different criteria:

Depending on ownership:

• Own cookies. They are the ones that belong to nowthenlabel.com

• Third party cookies. They are those owned by a third party, other than nowthenlabel.com, who will process the information collected.

Depending on its purpose:

• Technical and/or customization cookies. They are those that serve to improve the service, locate incidents, recognize the user, etc.

• Analysis and/or advertising cookies. They are those that serve to analyze information about browsing and offer advertising, whether generic or personalized.

What is a cookie for?

Cookies are used to be able to offer the user personalized services and/or advertising, to analyze the operation of the system, recognize you when you access as a user, locate incidents and problems that may arise and solve them in the shortest possible time, as well as analyze and measure the use and activity of the website.

nowthenlabel.com through the use of cookies does not collect any personal data.

Is user consent required to install cookies?

The user’s consent is not required for the installation of technical cookies or those that are strictly necessary for the provision of an information society service expressly requested by the recipient.

For the rest, the consent of the interested party is required, which can be requested in different ways. In the case of nowthenlabel.com, it will be understood as granted if the user continues browsing the website, notwithstanding that at any time they may revoke it and disable cookies.

What cookies are used on nowthenlabel.com?

Our Cookies help us:

• to make our website work as you expect
• to remember your settings during visits
• to improve the speed and security of the site
• to continually improve our website for you

We do not use Cookies to:

• collect personally identifiable information (without your express consent)
• collect sensitive information (without your express consent)
• transfer databases to advertising networks
• transmit personally identifiable data to third parties
• pay sales commissions

This website uses cookies for a number of purposes, including:

Own cookies

Session, identification, configuration and registration cookies, strictly necessary for the identification of the user and for the provision of the services requested by the user. The information obtained through them is processed solely by nowthenlabel.com

We use these cookies to ensure that users who write comments on the blog are human and not automated applications. This is how spam is combated.

Third party cookies

The nowthenlabel.com website may use third-party services that, on behalf of nowthenlabel.com, collect information for statistical purposes, on the use of the website by the user and for the provision of other services related to the activity of the website. and other Internet services.

Google Analytics

In particular, this website uses Google Analytics, a web analytics service provided by Google, Inc. domiciled in the United States with headquarters at 1600 Amphitheater Parkway, Mountain View, California 94043. For the provision of these services, they use Cookies that collect information, including the user’s IP address, which will be transmitted, processed and stored by Google under the terms set out on the Google.com website, including the possible transmission of said information to third parties for reasons of legal requirement or when said third parties process the information on behalf of Google.

Facebook Ads

This website also uses Facebook Ads, Facebook’s advertising platform, which allows me to create campaigns and ads. When generating an ad, you can segment the audience by:

• Demographic data (age, gender, etc.).
• Interests (activities, hobbies, etc.).
• What they buy online and through other channels.

The data obtained through Facebook Ads are subject to this privacy policy from the moment the user leaves their data in the form on this website to join the subscription newsletter. In no case will the information from Facebook be used for a different purpose.

Social networks

Each social network uses its own cookies so that you can click on buttons of the Like or Share type.

Cookies set for this site

The detail of the cookies used on this website is as follows:

Necessary

Necessary cookies help make a website usable by enabling basic functions such as page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Preferences

Preference cookies allow a website to remember information that changes the way the page behaves or looks, such as your preferred language or the region you are in.

Statistics

Statistical cookies help web page owners understand how visitors interact with web pages by collecting and providing information anonymously.

Marketing

Marketing cookies are used to track visitors across web pages. The intent is to display ads that are relevant and engaging to the individual user, and therefore more valuable to publishers and third-party advertisers.

This information will be updated as the services offered on this website change.

Note: ‘Own’ type cookies are used only by the owner of this website and ‘Third-party’ cookies are used by the service provider that is detailed in the previous table.

Acceptance of cookies

The owner of the nowthenlabel.com assumes that you accept the use of cookies. The user expressly accepts, by using this website, the treatment of the information collected in the manner and for the aforementioned purposes. And you also acknowledge knowing the possibility of rejecting the processing of such data or information by rejecting the use of cookies by selecting the appropriate settings for this purpose in your browser. Although this option to block cookies in your browser may not allow you to fully use all the functionalities of the website.

Given this information, it is possible to carry out the following actions:

• ACCEPT. You can accept all cookies by clicking the “Accept” button.
• SET UP. You can configure cookies or reject their use by clicking the “Configure” button.
• CLOSE. You can close the page if you do not agree to the use of the indicated cookies.

Revocation of consent to install Cookies and cookie management

You can access your browser settings at any time, accepting or rejecting all cookies, or select those whose installation you accept and which you do not, by following one of the following procedures, which depends on the browser you use..

You can allow, block or eliminate cookies installed on your computer by configuring the options of the browser installed on your computer.

– You can get more information about the Firefox browser from here:

https://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-sitios-web-rastrear-preferencias

– You can get more information about the Google Chrome browser from here:

https://support.google.com/chrome/answer/95647?hl=es

– You can get more information about the Internet Explorer browser from here:

https://support.microsoft.com/es-es/help/17442/windows-internet-explorer-delete-manage-cookies

– You can get more information about Safari browser from here:

https://www.apple.com/legal/privacy/en-ww/cookies

– You can get more information about Opera browser from here:

https://help.opera.com/en/latest/security-and-privacy/#clearBrows

These browsers are subject to updates or modifications, so we cannot guarantee that they will fully adjust to the version of your browser. To avoid these mismatches, you can access it directly from the options of your browser, generally in the “Options” menu in the “Privacy” section.

Other browsers

Consult the documentation of the browser you have installed.

Google Analytics Opt-out Browser Add-on

If you wish to reject Google Analytics analytical cookies in all browsers, so that your information is not sent to Google Analytics, you can download a plug-in that performs this function from this link: https://tools.google.com/dlpage/gaoptout
Basic information on data processing in accordance with GDPR (EU) 2016/679 and LOPDGDD 3/2018.

Responsible for the treatment

• Andrea Salinas Gonzalez
• NIF: 78747544-Y
• Address: C/ Cipreses – 28793 Los Endrinales, Madrid (Spain)
• Telephone: (+34) 600719428
• Email: hello@nowthenlabel.com

Data Protection Officer

The RESPONSIBLE FOR THE TREATMENT does not have a Data Protection Officer.

Purpose of treatment

Maintain a commercial relationship with the user. The operations planned to carry out the treatment are:

• Contact interested parties and respond to their queries. Send commercial communications about our articles and/or product that we consider may be of interest to you by letter, telephone, email, SMS/MMS, Whatsapp, Telegram or other equivalent electronic means of communication, as long as the interested party has consented to the processing of their personal data for this purpose. These communications will be made by the DATA CONTROLLER and related to their articles and/or products, or of its collaborators or suppliers with whom it has reached a promotion agreement. In this case, third parties will never have access to personal data.

• Carry out statistical studies.

• Process orders, requests or any type of request that is made by the user through any of the contact forms that are made available to them.

Legal basis that legitimizes this treatment

• Execution of a contract in which the interested party is a party or for the application at his request of pre-contractual measures.

• Legitimate interest of the data controller.

• The consent of the interested party, which may be withdrawn at any time.

How long will we keep your data?

Some of the cookies used on this website will save your data while you continue with the open session. On the other hand, the data extracted by third-party cookies will be stored for two years.

To which recipients are your data communicated?

The data will not be communicated to third parties, except legal obligation.

Transfers to third countries

Data transfers to third countries are not foreseen, without an adequate level of protection.

What rights do you have and how can you exercise them?

The user can exercise at any time their rights of access, rectification, deletion, limitation, portability and opposition to the processing of their personal data, not to be subject to automated individual decisions and to withdraw consent to receive commercial communications about our articles and/or products at any time, by means of communication by postal mail addressed to C/ Cipreses – 28793 Los Endrinales, Madrid (Spain) or through the email address hello@nowthenlabel.com

You also have the right to file a claim with the competent control authority (www.aepd.es), if you consider that the treatment does not comply with current regulations.

This privacy policy applies to the processing of personal data of customers and/or users of https://nowthenlabel.com, onwards, the WEBSITE, of which it is the owner Andrea Salinas Gonzalez, hereinafter, the DATA CONTROLLER.

Applicable regulations

Our Privacy Policy has been designed in accordance with REGULATION (EU) 2016/679 of the EUROPEAN PARLIAMENT and of the COUNCIL, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data and by which Directive 95/46/EC (General Data Protection Regulation) is repealed, hereinafter GDPR EU 2016/679, and insofar as it does not contradict the aforementioned Regulation, by the provisions of Organic Law 3/2018, of December 5, Protection of Personal Data and guarantee of digital rights, hereinafter LOPDGDD 3/2018.

By providing us with their data, the client and/or user declares that they have read and are aware of this Privacy Policy, giving their unequivocal and express consent to the processing of their personal data in accordance with the purposes and terms expressed herein.

Basic information on data protection

Additional information on data protection

The data controller is:

• Identity: Andrea Salinas Gonzalez
• NIF: 78747544-Y
• Address: C/ Cipreses – 28793 Los Endrinales, Madrid (Spain)
• Telephone: (+34) 600719428
• Email: hello@nowthenlabel.com

Data Protection Officer

The RESPONSIBLE FOR THE TREATMENT does not have a Data Protection Officer.

Purposes and legal basis of the treatment

a) In general

The RESPONSIBLE FOR THE TREATMENT treats the personal data provided by its clients and/or users for the following purposes:

• Purpose: Respond to requests for information received, respond to queries raised, subscribe to the informative newsletter, attend to orders from customers and/or users of the online store, provide customer service, carry out administrative management , commercial, accounting and tax, as well as send commercial communications about our articles and/or products by letter, telephone, email, SMS/MMS, WhatsApp, Telegram or by other equivalent means of electronic communication, as long as the interested party has consented to the processing of their personal data for this purpose.

• Legal basis that legitimizes this treatment: Execution of a contract in which the interested party is a party or for the application at his request of pre-contractual measures. Legitimate interest. The consent of the interested party, which may be withdrawn at any time.

b) Electronic forms WEBSITE

The RESPONSIBLE FOR THE TREATMENT treats the personal data provided by customers and/or users through the electronic forms for collecting personal data on the WEBSITE for the purposes identified below:

In relation to the “Shipping and Returns Form” and with other inquiries (those that can be addressed through the email accounts that appear on the WEBSITE):

• Purpose: Contact the interested party, respond to requests for information received and answer the queries raised, provide customer service, make returns of orders, as well as send commercial communications about our articles and/or products by letter, telephone, email, SMS/MMS, WhatsApp, Telegram or by other equivalent means of electronic communication, as long as the interested party has consented to the processing of their personal data for this purpose.

• Legal basis that legitimizes this treatment: Execution of a contract in which the interested party is a party or for the application at his request of pre-contractual measures. The consent of the interested party, which he may withdraw at any time.

In relation to the “Newsletter Form”:

• Purpose: Allows the user to subscribe to the informative newsletter to receive the latest news, offers, promotions and special discounts on our articles and/or products by email.
• Legal basis that legitimizes this treatment: The consent of the interested party, which may be withdrawn at any time.

In relation to the “Buy as a Guest Form”:

• Purpose: It allows the user without having to register previously, the purchase the articles and/or products that are made available to you in the online store.

• Legal basis that legitimizes this treatment: Execution of a contract in which the interested party is a party or for the application at his request of pre-contractual measures.

In relation to the “Live Chat Form – Online customer service platform”:

• Purpose: Provides the user with direct communication with the DATA CONTROLLER through the Facebook Messenger instant messaging application installed on the website.
• Legal basis that legitimizes this treatment: The consent of the interested party, which may be withdrawn at any time.

When the data requested in the electronic forms are necessary, the DATA CONTROLLER It will indicate said mandatory nature at the time of collecting data from clients and/or users and not providing them will imply that the corresponding request cannot be met.

What type of data do we process?

For the purposes set forth in the previous section, the Client’s data set is processed, which can be divided into the following sources and categories:

a) Data provided directly by the client and/or user: data provided directly by client and/or user, either at the time of requesting the service through the completion of electronic forms for the collection of personal data or in paper format enabled for this purpose such as those provided throughout the contractual relationship through different means, such as , claims or requests for information filed with the Customer Service Department. He client and/or user is responsible for its veracity and updating.

• Identification Data(name and surname, NIF, NIE, passport, postal address, email, telephone, mobile, manual, handwritten or digitized signature, social network profiles, IP addresses, username and password)
• Economic data(Bank data)

b) Data obtained from sources other than the client and/or user himself: data obtained from sources other than client and/or user, either by having your consent or by any other legal authorization (legitimate interest, compliance with a legal obligation…).

c) Data derived from the development of the commercial relationship: data provided indirectly by the client and/or user as it derives from the provision of the contracted service and the maintenance of this activity. This category includes traffic data, the history of payments or items and/or products purchased, browsing data through the public Web page or access to the private area or others of a similar nature.

Record of processing activities

We inform you that the personal data obtained from the client and/or user as a result of completing the existing electronic forms on the WEBSITE form part of the Treatment Activities Registry (RAT) of the DATA CONTROLLER, which will be updated periodically from time to time. accordance with the provisions of the GDPR EU 2016/679 and in the LOPDGDD 3/2018.

Recipients

The personal data of the interested parties will be communicated to the recipients indicated below:

a) In general:

• The providers of the DATA CONTROLLER as data processors, within the framework of the corresponding provision of services (lawyers, accounting and tax advice, consultants, transport agencies and information technology service providers -website hosting and email service-).

• The competent authorities and bodies, to the extent necessary to comply with legal obligations.

b) In relation to the “Shipping and Returns Form” and with other inquiries (those that can be addressed through the email accounts that appear on the WEBSITE), with the “Newsletter Form”, with the ”Buy as Guest Form” and with him “Live Chat Form – Online customer service platform”:

• No data will be transferred to third parties, except legal obligation.
Transfers to third countries

• Data transfers to third countries are not foreseen, without an adequate level of protection.

Conservation periods

Personal data will be kept:

a) In general:

• The data will be kept as long as you do not request its deletion, and in any case, during the years necessary to comply with legal obligations.

b) In relation to the “Shipping and Returns Form” and with other inquiries (those that can be addressed through the email accounts that appear on the WEBSITE), with the “Newsletter Form”, with the ”Buy as Guest Form” and with him “Live Chat Form – Online customer service platform”:

• Personal data will be kept until the end of the relationship between the DATA CONTROLLER and the client and/or user, unless the latter previously requests their deletion, or until the interested party withdraws the consent granted at any time, without this affecting the legality of the treatment based on the consent prior to its withdrawal.

For these purposes, the interested party is reminded that they must transfer to the DATA CONTROLLER as a recipient to whom you communicate personal data, any rectification or deletion of the data of your representatives, authorized persons and other contact persons.

Once the relationship is concluded, to the extent that the personal data of the interested parties are relevant for the purposes of the responsibility of the DATA CONTROLLER In front of the clients and/or users, these data will be kept, duly blocked, at the disposal of the judicial authorities or the competent public administrations, for the requirement of the responsibilities derived from the treatment for the limitation period of the same.

Rights of the interested parties

Clients and/or users of the WEBSITE may exercise before the DATA CONTROLLER, to the extent applicable, the following rights: access to personal data, rectification, deletion (right to be forgotten), limitation of treatment, portability of data, opposition to treatment and not being subject to automated individual decisions and, when the treatment is based on consent, the right to withdraw it at any time.

Clients and/or users may exercise these rights by means of a written and signed request sent to the postal address of the DATA CONTROLLER located at C/ Cipreses – 28793 Los Endrinales, Madrid (Spain) or through the email address hello@nowthenlabel.com, to enclosing, in both cases the interested party, proof of identity valid in law, such as a photocopy of the NIF/NIE or equivalent document, and clearly indicating the right that he wishes to exercise.

Clients and/or users will also have the right to file a claim with the competent Control Authority (Spanish Agency for Data Protection) if they observe that the treatment does not comply with current regulations or consider that their rights regarding data protection have been violated. of your personal data, especially when you have not obtained satisfaction in the exercise of your rights, through the WEB page https://www.aepd.es

These rights will be taken care of by the RESPONSIBLE FOR THE TREATMENT within 1 month, which may be extended to 2 months if the complexity of the request or the number of requests received so requires. All this without prejudice to the duty to keep certain data in the legal terms and until the possible responsibilities derived from a possible treatment, or, where appropriate, from a contractual relationship, prescribe.

In addition to the above, and in relation to data protection regulations, Users who request it, have the possibility of organizing the destination of their data after their death.

Sending commercial communications

In compliance with the provisions of the second final provision of Law 9/2014, of May 9, on Telecommunications, which modifies Law 34/2002, of July 11, on services of the information society and electronic commerce, Commercial communications made electronically must be clearly identifiable as such, and the natural or legal person on whose behalf they are made must also be clearly identifiable, without prejudice to the provisions of the regulations issued by the Autonomous Communities with exclusive powers over consumption.

The client and/or user, who provides their contact information to the DATA CONTROLLER by clicking on the “SEND” button on the electronic forms for collecting personal data on the website and affirmatively checking the two boxes for obtaining consent. existing, “I accept the processing of my data according to the purposes indicated in the basic data protection information” and “I give my consent to receive commercial communications of your articles and/or products”, manifestly authorizes and grants your express, free and unequivocally to the DATA CONTROLLER to process your personal data in order to send you commercial communications about your items and/or products by letter, telephone, email, SMS/MMS, WhatsApp, Telegram or by other equivalent electronic means of communication.

The legal basis that legitimizes this treatment is the consent of the interested party, which may be revoked at any time.

In compliance with the provisions of articles 21 and 22 of Law 34/2002, of July 11, on services of the information society and electronic commerce, the user may oppose the processing of their data for promotional purposes and revoke the consent given to the reception of commercial communications via email with the simple notification of his will to the PROVIDER through a simple and free procedure, consisting of sending an email to the email address hello@nowthenlabel.com, indicating in the Subject of the message “SIGN OUT” or “DO NOT SEND”.The data provided will be kept as long as the commercial relationship is maintained or during the years necessary to comply with legal obligations.

Social media policy

The RESPONSIBLE FOR THE TREATMENT It has profiles on the following Internet social networks.

• Facebook: https://www.facebook.com/nowthenlabel
• Instagram: https://www.instagram.com/nowthenlabel

In this case is considered responsible for the treatment of the data of its users, also understood as followers, subscribers, fans, or simply people who make comments or queries through these channels.

In this sense, the RESPONSIBLE FOR THE TREATMENT You could use this profile to inform your users of news that you consider appropriate for the purpose of the services offered, or perhaps you could also share information or current articles published by other users of social networks.

In no case will it use users’ personal information without their consent to have relationships other than those expected in the aforementioned social network, requesting the user’s own consent where appropriate.

Veracity of the data provided by the interested parties

The client and/or user is responsible for the information provided by filling in the electronic forms that are made available on the WEBSITE or by sending emails to the different existing accounts under the domain in Internet nowthenlabel.com is true, being responsible for the accuracy of all the data that it communicates and will keep it updated to reflect a real situation, being responsible for false or inaccurate information that it provides and for the damages, inconvenience and problems that may cause to the user. RESPONSIBLE FOR THE TREATMENT or to third parties.

Security measures

The RESPONSIBLE FOR THE TREATMENT guarantees that the appropriate technical and organizational policies have been implemented on the WEBSITE to apply the security measures established by GDPR UE 2016/679 and the LOPDGDD 3/2018 in order to protect the rights and freedoms of customers and/or users and has provided them with the appropriate information so that they can exercise them.

The RESPONSIBLE FOR THE TREATMENT In order to protect individual rights, especially in relation to automated processing and with the desire to be transparent with customers and/or users, it has established a policy that includes all such processing, the purposes pursued by the latter, the legitimacy of the same and also the instruments available to the client and/or user so that they can exercise their rights.The WEBSITE is created with the content management system WordPress and incorporates WooCommerce, an open source eCommerce plugin for WordPress.

The WEBSITE has an RSA-2048 SSL encryption certificate installed, has an internal firewall and the WPBruiser plugin activated for the entire domain, which allows the user to securely send their personal data through electronic collection forms of existing personal data, created with the WordPress Contact Form 7 plugin.

The WEBSITE is hosted on servers that Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany, Register Court: Registergericht Ansbach, HRB 6089, VAT Reg. No.: DE812871812, offers the DATA CONTROLLER, the assigned IP address being German.

All information will be kept and managed with due confidentiality, applying the necessary computer security measures to prevent access or improper use of your data, its manipulation, deterioration or loss.

However, the client and/or user must take into account that the security of computer systems is never absolute. When personal data is provided over the Internet, such information may be collected without your consent and processed by unauthorized third parties. The RESPONSIBLE FOR THE TREATMENT declines, any type of responsibility for the consequences of these acts may have for the User, if he published the information voluntarily.

Acceptance and consent

The client and/or user declares that they have been informed of the conditions on the protection of personal data, accepting and consenting to their automated processing by the RESPONSIBLE FOR THE TREATMENT and in the manner and for the purposes indicated in this Privacy Policy. Certain services provided on the WEBSITE may contain particular conditions with specific provisions regarding the protection of personal data.

Changes to this privacy policy

THE DATA CONTROLLER reserves the right to modify this Privacy Policy to adapt it to new legislation, jurisprudence, interpretation of the Spanish Agency for Data Protection, as well as industry practices.

In such cases, the DATA CONTROLLER will announce the changes introduced on the websites with reasonable anticipation of their implementation.

This privacy policy may be complemented by the Legal Notice, Cookies Policy and the General Contracting Conditions that, where appropriate, are included for certain articles and/or products or services, if said access involves any specialty in terms of protection of Personal data.

0. INFORMATION PRIOR TO THE CONTRACT

Below, and for your reading and understanding, the General Conditions of Contract (hereinafter, the “General Conditions”) are set out, which will be applicable to all commercial operations of distance purchase-sale of articles and/or products carried out electronically through the online store of the Website https://nowthenlabel.com (hereinafter, the Website), from the moment the COMPANY sends the CONSUMER the General Conditions in the order confirmation document, and not at any other time before.

These General Conditions will remain in force and will be valid for as long as they are accessible through the Website. If you do not agree with them, you should not use this Website.

The COMPANY reserves the right to modify in whole or in part at any time both the General Conditions, as well as all those legal notices, guidelines and/or regulations for use contained in the Website and which, depending on the case, will replace, complete and/or o They will modify the General Conditions contained herein, without this affecting the articles and/or products that were acquired prior to the modification.

Said modifications may be made, through the Website, by any means admissible by law and will be mandatory during the time they are published on the web and until they are validly modified by subsequent ones.

The COMPANY informs that the CONSUMER can access the General Conditions by clicking on the link “General Conditions of Contract”. We recommend that the CONSUMER consult the General Conditions periodically, since they may be modified. You can always consult the current version of said conditions at https://nowthenlabel.com/terms-and-conditions/

However, the COMPANY reserves the right to apply, in certain cases, Particular Conditions in preference to these General Conditions when deemed appropriate, announcing them in a timely manner.

In the event of a contradiction between the terms and conditions stated in these General Conditions and the Particular Conditions, the conditions agreed in the latter instrument will always prevail with respect to those incompatible terms, and only with respect to those articles and/or products subject to said conditions. specific.

The acceptance of this contractual document implies that the CONSUMER:

1. You’ve read, you understand and you’re agree with this text.
2. That he is a natural person or represents a legal person with sufficient capacity to contract.
3. That it assumes all the conditions and obligations set forth herein.

1. INTERVENING PARTIES AND IDENTITY OF THE PARTIES

From one side,

The COMPANY is Andrea Salinas González, NIF: 78747544-Y, with address at C/ Cipreses – 28793 Los Endrinales, Madrid (Spain) and email hello@nowthenlabel.com

And the other side,

The CONSUMER, as a guest user without the need to be registered on the Website, for which they have full responsibility for use and custody, being responsible for the veracity of the personal data provided to the COMPANY.

Only the natural or legal person who adequately proves their condition and accepts these General Conditions and the Particular Conditions that, where appropriate, are applicable and that, together with the Legal Notice and the Privacy Policy and The Cookies Policy, govern our business relationship, from the moment the COMPANY sends you the General Conditions in the order confirmation document, and not at any other time before.

If you do not agree with any part of the terms, you will not be able to purchase any of the items and/or products offered on the website.

In the case of natural persons, the purchase of articles and/or products by minors under 18 years of age or by legal entities that do not meet the requirements set forth in these General Contract Conditions is expressly prohibited.

The placing of orders from the Website by a minor who falsifies the information, will be understood as carried out under the supervision and authorization of their parents, guardians or legal representatives.

2. PURPOSE OF THE CONTRACT

These General Conditions will regulate the commercial relationship that arises between the COMPANY and the CONSUMER for the purchase of articles and/or products made on the Website.

Taking into account the above, the CONSUMER will only be subject to the General Conditions from the moment they accept the purchase conditions at the time of placing their order.

Contracting entails the delivery, upon payment of a certain price and publicly displayed through the Website, of a specific product.

These Conditions and any document to which express reference is made in these constitute the entire existing agreement between the CONSUMER and the COMPANY in relation to the object of sale and replace any other agreement, agreement or previous promise agreed verbally or in writing by the same parts.

The CONSUMER and the COMPANY acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except for what is expressly mentioned in these Conditions.

3. CONDITIONS OF ACCESS AND USE OF THE WEBSITE

Access to the Website is free of charge, except in relation to the cost of the connection through the telecommunications network provided by the access provider contracted by the user.

Access to most of the contents of the Website is completely free and does not require prior registration, without prejudice to the fact that the COMPANY conditions the use of some of the services offered on its website to the prior completion of the corresponding form, and where appropriate they may involve the payment of financial amounts.

Access to the Website by minors under 14 years of age is prohibited. However, in the event that access to the Website by a minor occurs, it will be presumed that said access has been made with the prior and express authorization of their parents, guardians or legal representatives, without prejudice to the fact that the COMPANY reserves the right to carry out as many verifications and checks as it deems appropriate.

Under no circumstances will the COMPANY be responsible for the veracity of the data provided by the user, so that each user will be solely responsible for the information provided to the COMPANY being adequate, exact and precise or, otherwise, for the possible consequences that could derive from the lack of quality of the data or from the false or inaccurate statements that it makes.

3.1. Requirements to obtain guest user status

In order to carry out the purchase of the articles and/or products made available to consumers by the COMPANY, it can be done as a guest user if prior registration is required.

Individuals over eighteen (18) years of age and legally constituted legal entities with sufficient capacity to contract, and who provide through the Website all the information required as mandatory, regarding identification data, may act as invited users. delivery address, billing information and chosen payment method.

4. DESCRIPTION OF THE ARTICLES AND/OR PRODUCTS

In compliance with current regulations and, especially Law 34/2002, of July 11, on services of the information society and electronic commerce, the COMPANY offers in each of the sections of the Website, according to the type of product in question, information about it, its characteristics and prices:

• women’s swimwear and fashion accessories

The items and/or products offered, as well as others that may be offered through the website in the future, will be delivered in exchange for the corresponding remuneration to be paid by the CONSUMER, and will confer on the CONSUMER a right to use them. , subject to the terms, conditions and terms of these general conditions and the particular conditions that, where appropriate, are established.

However, the COMPANY reserves the right to withdraw, replace or change the items and/or products offered through the Website, by simply changing their content.

In this way, the articles and/or products offered at any time on the Website will be governed by the General Conditions in force in each case. Likewise, the COMPANY will have the power to stop offering, without prior notice and at any time, access to the articles and/or products mentioned.

The descriptions, which are established in each case, will regulate the provision by the COMPANY of the items and/or products offered to the CONSUMER.

4.1. Availability of articles and/or products

The availability of the articles and/or products offered by the COMPANY through the Website may vary depending on the demand of CONSUMERS. Despite the fact that the COMPANY updates the stock periodically, the product requested by the CONSUMER could be out of stock at that time. In this case, the COMPANY will contact the user by email or phone call to resolve the incident in their order, proposing an alternative similar product, waiting for the selected product to be available in our stock again or proceeding to the order cancellation.

4.2. Indication and validity of prices

The prices of the articles and/or products are always shown in the Euro currency (€) and include the corresponding Value Added Tax (VAT) or other taxes that may be applicable and that will be in force at all times.

VAT is included in these prices. Unless expressly indicated otherwise, prices do not include shipping, handling, packaging, shipping insurance or any other additional services and attachments to the purchased product.

The shipping costs of the articles and/or products are borne by the CONSUMER and will be added to the total amount of the selected articles and/or products. You will be informed of these expenses before confirming the order and finalizing the contracting process.

The prices shown on the Website are applicable exclusively to the articles and/or products offered through said Website and during the time they remain published and applied automatically by the contracting process in the last phase of the same.

THE COMPANY expressly reserves the right to modify prices at any time without prior notice. However, in any case, the rates in force indicated at the time of placing the corresponding order will be applied.

4.3. Billing

According to Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users, in contracts with consumers and users, they will have the right to receive paper invoice, being the receipt of the invoice in paper format a free right of the consumer. The issuance of the electronic invoice will be conditional on the business party having previously obtained the express consent of the consumer.

Royal Decree 1619/2012, of November 30, which approves the Regulations regulating billing obligations, in its article 3 establishes for the case of sales whose amount does not exceed €400, VAT included, or retail sales when their amount does not exceed 3,000 euros, VAT included, that the COMPANY may issue a simplified invoice and a copy of it, in sales operations carried out through the Website in which the recipient of the purchase does not act as an entrepreneur or professional, but as a final consumer.

For the cases indicated above, in which the issuance of a simplified invoice is allowed, the COMPANY will not request the buyer’s personal data during the purchase process. When the recipient of the invoice is a businessman or professional who wants to deduct the tax or, a consumer who requires an invoice to exercise a right of a tax nature, the COMPANY must state the NIF, address of the recipient and the fee charged.

Due to our ecological ethics, the consumer expressly consents to receive the simplified invoice in electronic format, although if he wants it in paper format, he can request it at no cost by sending an email to the address hello@nowthenlabel.com

The CONSUMER, by checking the box “I authorize and request the sending of the purchase invoice in electronic format” shown at the end of the contracting process, authorizes and gives his express consent to the COMPANY so that the purchase invoice for the order is issued and send by the COMPANY to your email in electronic format, except in the case that the CONSUMER does not authorize it and expressly requests the sending of the purchase invoice in paper format by ordinary postal mail.

The CONSUMER’s right to receive the paper invoice may not be conditioned to the payment of any financial amount.

The shipment to the CONSUMER of the purchase invoice of his order in paper format will be sent by the COMPANY together with the shipment of the package with the product(s) purchased inside to the address indicated by the CONSUMER or it will be sent by ordinary mail if it has already been sent. the package.

For any information about the order, change their shipping and billing addresses or correct errors in the data provided, the CONSUMER must contact the COMPANY through the email address hello@nowthenlabel.com. In any case, it must be indicated in the subject of the message or call made the order number that was assigned and indicated in the purchase confirmation email.

5. PURCHASE PROCESS

The contracting procedure in the online store may be carried out in Spanish and English.

All the processing of the order, perfection of the contract, as well as subsequent communications with the CONSUMER will be carried out in Spanish or English.

In the event that it could be carried out in another language, it will be indicated before starting the contracting procedure.

The CONSUMER, in order to access the items and/or products offered by the COMPANY, as a guest user, without the need for prior registration, must freely and voluntarily provide the personal data that will be required in the corresponding form.

The COMPANY ‘s contracting platform will inform the CONSUMER, once the contracting procedure has been completed, via email, regarding all the characteristics, price, forms of transport, date of contracting and delivery time of the purchased product.

The CONSUMER is informed That in accordance with the requirements of article 27 of Law 34/2002, of July 11, on services of the information society and electronic commerce, the contracting procedure will follow the following steps:

1. The CONSUMER, as a guest user, without the need to be registered, to proceed with the purchase of items and/or products, must select the product(s) they wish to purchase and add them to their “Shopping Cart”, by clicking on the button “Add to Cart”.

2. THE CONSUMER will be able to verify that the product(s) have been correctly added to their “Shopping Cart” basket, which must include the number of items and/or products selected.

3. The CONSUMER will see a detailed summary of the items and/or products in his “Shopping Cart”, which includes:

• Product image
• Product description
• Product availability
• Unit price
• Amount
• Subtotal articles and/or products (VAT included)
• Subtotal shipping costs (VAT included)
• Total (taxes included)

4. Then you must click on “Proceed to Checkout” and the CONSUMER will be shown an electronic form that must be completed with your billing information and full shipping address where you want to receive the order.
5. Before finalizing the order, if the shipping address of the order is different from the billing address, the CONSUMER can add a shipping address by selecting the “SHIP TO A DIFFERENT ADDRESS” box.
6. If the address indicated in the billing information matches the delivery address, these will be selected by default when placing the order.

7. Before proceeding with the order, the CONSUMER must carefully read these general conditions and the basic data protection information made available to them, accepting them in their entirety by marking the following “check-box”:

□ I agree with the basic data protection information made available to me and with the General Contract Conditions, accepting both without reservation.

8. As a payment system for your order, the CONSUMER will use any of the payment methods established by the COMPANY on the Website.

9. The order will be processed once the CONSUMER clicks on the “Place Order” button located at the bottom of the page.

10. Once the purchase is made, the CONSUMER will be sent, to the email address indicated for this purpose, a confirmation of the order, which will serve as proof of the operation carried out and which can be printed on paper. The order confirmation will not be valid as an invoice.

The communications, purchase orders and payments that intervene during the transactions carried out on the Website could be filed and kept in the computerized records of the COMPANY in order to constitute a means of proof of the transactions, in any case, respecting the reasonable conditions of security and the laws and regulations in force that are applicable in this regard, and particularly in accordance with REGULATION (EU) 2016/679 of the EUROPEAN PARLIAMENT and of the COUNCIL, of April 27, 2016, regarding the protection of natural persons in regarding the processing of personal data and the free circulation of these data and which repeals Directive 95/46/CE (GENERAL DATA PROTECTION REGULATION – RGPD EU 2016/679) and Organic Law 3/2018 , of December 5,Protection of Personal Data and guarantee of digital rights (LOPDGDD 3/2018), and the rights that assist Users in accordance with the privacy policy of this Website.

6. TECHNICAL MEANS TO CORRECT ERRORS

The CONSUMER is informed that in the event that he has provided erroneous data when formalizing his order request on the Website, he may modify them by contacting the COMPANY by sending an email to hello@nowthenlabel.com

7. METHODS OF PAYMENT

To proceed with the payment, the CONSUMER must follow each and every one of the instructions displayed on the Website. The payment of the price of the articles and/or products can only be made through the payment methods that are indicated at any time on the Website.

In the case of payment by credit and/or debit card, the payment will be subject to verifications and authorizations by the issuing entities, but if said entity does not authorize the payment, it will not be possible to continue with the purchase procedure started, leaving automatically canceled the order, and it being understood that the purchase and sale of the requested service has not been carried out. The amount of the price of the service, as well as any applicable tax, will be shown at the time of formalizing the order.

With the aim of reinforcing the security and protection of online purchases, the COMPANY has implemented the necessary processes to improve the security of transactions thanks to the incorporation of a payment service provider and a banking intermediary that guarantee confidentiality and security. of operations, forcing the authentication of each of the purchases made through the website in the cases required by the payment security regulations (PSD2).

All payment orders are identified by a code, generated by the payment provider, without which no transaction will be authorized by the corresponding bank. This code will serve the COMPANY to be able to make the corresponding charges without having to store the payment card details.

In no case, COMPANY will store the data provided by CONSUMERS through the payment gateway in its own computer systems, and will only be kept while the purchase is made, the payment is made and until the withdrawal period has elapsed.

As a payment system, there are several payment methods established on the Website so that the CONSUMER of his choice can place his order:

– Credit and/or debit card: The website has the Braintree entity’s electronic commerce payment gateway installed. All data provided for these purposes is encrypted to guarantee maximum security. They are hosted on a secure server certified according to the “Secure Socket Layer” protocol. Both personal and bank data will be protected with all the security measures established by REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL, of April 27, 2016, regarding the protection of natural persons with regard to to the processing of personal data and the free circulation of these data and by which Directive 95/46/CE (General Data Protection Regulation – RGPD EU 2016/679) is repealed and by Organic Law 3/2018, of 5 from December, Protection of Personal Data and guarantee of digital rights (LOPDGDD 3/2018) and with total confidentiality. In no case will the data provided by the CUSTOMERS be stored through the payment gateway, and will only be kept while the purchase is made, the payment is made and until the withdrawal period has elapsed.

– Paypal: THE CONSUMER can pay the amount of his shopping cart through the PayPal payment gateway. If you choose this modality, you can also use your credit or debit bank card as a payment method. Purchases made through PayPal will increase a percentage of 2% of the total amount.

– Apple Pay: THE CONSUMER can pay the amount of his shopping cart through the Apple Pay payment gateway. If you choose this modality, you can also use your credit or debit bank card as a payment method.

– Google Pay: THE CONSUMER can pay the amount of his shopping cart through the Google Pay payment gateway. If you choose this modality, you can also use your credit or debit bank card as a payment method.

– Klarna: THE CONSUMER can pay the amount of his shopping cart through the deferred payment system of the Klarna company. If you choose this modality, you can also use your credit or debit bank card as a payment method.

The CONSUMER’s purchase may be postponed for anti-fraud verification. It can also be suspended for a longer time for a more rigorous investigation, to prevent fraudulent transactions.

8. VALUE ADDED TAX

In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of the articles and/or products will be understood to be located in the territory of application of the Spanish VAT if the Delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla where their corresponding tax rates apply. The applicable VAT rate will be the one legally in force at all times depending on the specific item in question.

In this sense, and in accordance with DIRECTIVE (EU) 2017/2455 OF THE COUNCIL of December 5, 2017, which modifies Directive 2006/112/CE and Directive 2009/132/CE with regard to certain obligations regarding value added tax for the provision of services and distance sales of goods, purchase orders will be located, for their delivery and/or provision, in that Member State of the European Union in which the address that appears in the purchase order is located and, therefore, the applicable VAT will be the one in force in said Member State.

In orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of Law 37/1992 and DIRECTIVE (EU) 2017/2455, without prejudice to the application of the corresponding taxes and duties in accordance with current regulations in each of these territories. The CONSUMER must take into account that in these territories there could be situations in which taxes and customs duties are applied and accrued at destination, in accordance with current regulations, and that these could be borne by him.

For the rest of the locations, different from the previous ones, where the purchase orders will be located, for their delivery and/or provision, the regulations in force at all times will be applied; The CONSUMER must take into account that this could generate the application and accrual of taxes and customs duties at destination, in accordance with current regulations at destination, and that these could be borne by him. For more information, the CONSUMER should go to the customs office at the destination.

9. ORDER PROCESSING

Once the receipt of payment for the product has been verified for the total amount indicated in the purchase process, the COMPANY will begin processing the order.

For this purpose, the CONSUMER consents to the invoice being sent by the COMPANY in electronic format to the email address provided. The CONSUMER may, at any time, revoke this consent by sending an email to hello@nowthenlabel.com to receive the invoice in paper format.

Likewise, it is recommended that the CONSUMER print and/or save a copy on a durable medium of the conditions of sale when placing their order, as well as the proof of receipt sent by the COMPANY by email.

THE COMPANY will deliver the articles and/or products in an identical way to how they appear on the web. Although the COMPANY always tries to show the products true to reality, is not responsible for small variations in color or texture that the various formats and appearances of devices and screens.

The merchandise travels to its destination insured by the compulsory international transport insurance coverage by the COMPANY, the cost of said insurance being included in the price corresponding to the heading of handling and freight. The company is not responsible for these small variations.

In the event of any incident detected in the delivery of the merchandise, the CONSUMER must contact the email address hello@nowthenlabel.com , indicating in the message all aspects related to the incident in the delivery of the merchandise.

10. SHIPPING CONDITIONS OF ARTICLES AND/OR PRODUCTS

The articles and/or products whose purchase has been made through the Website will be sent, duly protected in recycled paper envelopes, to the postal address indicated in the order form through the transport agency ZELERIS for shipments to Spain. and Portugal, through Correos for shipments to the Canary Islands and through the transport agencies ZELERIS / DHL Express Spain for international destinations, all of them contracted for this purpose by the COMPANY, and it cannot correspond to a post office box or public places, such as public roads, squares, stations, airports or other similar.

The delivery time of the articles and/or products will depend on the place of destination of the shipment, and in any case it starts counting from the moment the COMPANY receives the amount of the order. However, it will not acquire any responsibility for failures to comply with these dates as long as it is for reasons beyond the COMPANY ‘s control.

In case of non-execution of the contract by the COMPANY because the purchased good is not available, the CONSUMER will be informed of this lack of availability by email and the COMPANY, without undue delay, will refund the sums that he has paid under the same.

In case of unjustified delay by the COMPANY regarding the return of the sums paid, the CONSUMER may demand that the COMPANY pay double the amount owed, without prejudice to their right to be compensated for the damages suffered in what exceed that amount.

10.1. ORDER DELIVERY TIMES

The orders placed by the CONSUMER through the Website can currently be sent to residents of any population of the Spanish Peninsular Territory, the Balearic Islands, the Canary Islands and the autonomous cities of Ceuta and Melilla, member countries of the European Union, the United Kingdom, the USA, Canada, rest of the world countries except Russia, Aland Islands, Afghanistan, Antarctica, Belarus, Bouvet Island, British Indian Ocean Territory, Burundi, Central African Republic, Christmas Island, Cocos Islands, Comoros, Congo, Eritrea, French Southern Territories, Heard Island and MacDonald Islands, Iran, Iraq, Isle of Man, Jersey, Lebanon, Libya, Mali, Niger, Niue, Norfolk Island, North Korea, Pakistan, Palestinian Territory, Pitcairn, Sierra Leone, Somalia, South Sudan, Svalbard and Jan Mayen, Syria, Western Sahara, Yemen, Western Zahara and Zimbabwe.

In application of Regulation (EU) 2018/302 of the European Parliament and of the Council, of February 28, 2018, on measures aimed at preventing unjustified geographic blocking and other forms of discrimination based on nationality, place of residence or place of residence. place of establishment of CONSUMERS in the internal market and which modifies Regulations (EC) No. 2006/2004 and (EU) 2017/2394, and Directive 2009/22/EC, consumers and users residing in Countries that are part of the European Union will have the right to free access to any online store regardless of the European country where you reside, since it is prohibited to block access to an e-commerce page.

Once the payment of the order has been confirmed, in the event that the items and/or products requested are available, the orders will leave the COMPANY’S warehouse to the delivery address indicated by the CONSUMER. Orders are normally dispatched the next business day, but this LOGISTICS PREPARATION time can be extended up to 2-3 days depending on times of higher volume of orders.

The delivery times of the orders will depend on the physical location of the CONSUMER or, where appropriate, the different recipients, if any, as well as the time the order is placed (official Spanish peninsular time).

For orders for items and/or items and/or products of any type offered on the Website made before 1:00 p.m., once payment has been confirmed, delivery will be made to the address freely designated by the CONSUMER in the following estimated delivery times:

The transit times indicated in the table above are estimates and not contractual.

In order for the CONSUMER to calculate an ESTIMATED DELIVERY TIME, they must add to the LOGISTICS PREPARATION TIME, which can be from 1 to 3 business days, the transit time of their chosen shipping method at the time of processing the order.

Shipping and returns may not be available in all delivery areas. Contact the COMPANY to confirm if shipping and return is possible at your location through the email hello@nowthenlabel.com

In the event of a delay in the shipment of the merchandise and therefore our commitment to deliver the order within the estimated delivery time could not be fulfilled, the COMPANY will contact the CONSUMER by email or phone call to resolve the incident. in your order, proposing an alternative similar product, waiting for the selected product to be ready for shipment or canceling the order.

As a general rule, and unless there are circumstances derived from the personalization of the articles and/or products, or unforeseen or extraordinary circumstances occur, we will send you the order consisting of the product(s) selected within the delivery times indicated above and , in any case, within a maximum period of 30 working days from the date of order confirmation.

10.2. Shipping costs of articles and/or products

The shipping costs of the orders, with their corresponding taxes, will be shown during the purchase process of the items and/or products before the order is formalized. The weight of the orders does not increase the shipping costs.

10.3. Shipping costs for FREE items and/or products

In general, the shipping costs of orders for an amount equal to or greater than €130, made by residents of any population of the Spanish Peninsular Territory, the Balearic Islands and Portugal, are FREE, regardless of the weight of the shipment and the population of delivery. Orders made by residents of Ceuta, Melilla and the Canary Islands are excluded from free shipping.

In general, the shipping costs of orders for an amount equal to or greater than €200, made by residents of member countries of the European Union, United Kingdom, USA, Canada and countries of the rest of the world (excluding those indicated in the section 10.1.), are FREE, regardless of the weight of the shipment and the delivery population.

At specific times, free shipping of orders to the countries indicated in the previous paragraph may not be available or the time may vary or the minimum order amount. The gratuity or not of the shipment will be determined by the applied at checkout at the time of purchase that is reported to the CONSUMER before he confirms it.

10.4. Delivery and customs

Signature may be required on delivery.

• EU orders: Border duties and taxes will not apply to orders within the European Union.

• International orders: Duties may apply to orders destined for non-European countries that arrive in the destination country.

The recipient is solely responsible for the customs costs applied to an order at the time of delivery.

In the event that the CONSUMER refuses to pay the taxes and customs expenses generated at destination, this circumstance means that the order cannot be delivered and the CONSUMER will lose any right to compensation, since if this occurs the COMPANY must take charge of the shipping costs and the customs invoice to recover the product and if not, you lose it, therefore, the refund of that sale will not proceed in any case.

How does Brexit affect if I am in the UK?

The United Kingdom is no longer part of the European Union. All orders are shipped from our warehouse in Spain, so if you receive in the United Kingdom you must take into account that current legislation will apply and that it may entail extra expenses for the recipient:

• Orders under 135 GBP/€150 will not have additional costs, unless current legislation is modified.

• Orders over GBP 135/€150 will be subject to additional customs costs when entering the United Kingdom, unless current legislation is modified.

THE COMPANY is not responsible for any additional charges that apply at the UK border.

UK returns: To process returns from the UK, please follow the instructions specified in our Shipping and Returns.

10.5. Undeliverable

The delivery of orders is made in person to the recipient of the shipment and with a signature required. If the CONSUMER agrees with the transport company to leave the package at an unattended point or to a third person without a signature and it is lost, the COMPANY is not responsible for the loss.

If it is impossible to deliver your order, the Website’s customer service will contact the CONSUMER to agree on a new delivery date if you are not going to be at the place of delivery at the agreed time.

In the event that 15 days have elapsed since your order is available for delivery, the order has not been delivered for reasons not attributable to the COMPANY, we will understand that you wish to withdraw from the contract and we will consider it resolved. As a consequence of the termination of the contract, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method). that we offer) without any undue delay and, in any case, within a maximum period of 14 days from the date on which we consider the contract terminated. Please keep in mind that the transport derived from the resolution may have an additional cost,

If for any reason we could not meet the delivery date, we will inform you of this circumstance and we will give you the option of going ahead with the purchase by establishing a new delivery date or canceling the order with a full refund of the price paid.

For the purposes of these Conditions, it will be understood that the “delivery” has occurred or that the order has been “delivered” at the moment in which you or a third party indicated by you acquire material possession of the articles and/or products. , which will be accredited by signing the receipt of the order at the agreed delivery address.

The COMPANY does not assume any responsibility when the delivery of the order is not made as a result of the data provided by the CONSUMER being false, inaccurate or incomplete, assuming any other responsibility related to the non-delivery of the order.

Notwithstanding the foregoing, the COMPANY must adopt the measures required of a diligent merchant so that delivery can be made within the agreed time.

If the CONSUMER does not receive the order within the delivery times established in these conditions and from the date it leaves the warehouse, they can contact the email hello@nowthenlabel.com

The COMPANY will do everything possible to meet the indicated delivery deadline and if he is aware that for any reason it will not be possible to comply, he will notify the CONSUMER via email or by phone.

The COMPANY will inform the CONSUMER of the non-availability of the product as soon as it has been informed by its supplier, or of the impossibility of supplying the requested product.

The CONSUMER may decide whether to cancel the order request or, if applicable, request a quote for an alternative product with similar characteristics.

10.6. Promo Codes: Terms and Conditions

The COMPANY may issue single-use promotional codes as an incentive to CONSUMERS. When the COMPANY believes that a CONSUMER has premeditatedly circumvented the measures established to restrict such use, COMPANY may adjust the subsequent order of said CONSUMER accordingly. When using the promotional codes, it will be the responsibility of the CONSUMERS to verify that the promotion or discount in question is accurately reflected when making the payment and during the applicable period.

The types of offers and promotions offered by the COMPANY may vary depending on their own needs, indicating in each of the promotional codes made available to CONSUMERS to which purchase of items and/or products can be applied, the advantages of the and their expiration dates.

Offer is subject to valid registration and acceptance of the website’s standard terms and conditions.

The promotional code is not transferable and cannot be sold or redeemed. Only one promotional code can be used per CONSUMER and it is exclusively applied to purchases of items and/or products made through the online store. Use of any promotional code constitutes acceptance of these terms and conditions.

In the case of vouchers issued for commercial services, the sales will be final and will not accept changes, refunds or partial reissuance of the credit, that is, if it is not fully spent, another voucher for a lower amount will not be issued.

11. WITHDRAWAL OF ORDERS

11.1. Information on the exercise of the right of legal withdrawal

When the buyer is a CONSUMER and the contract is entered into without the simultaneous physical presence of the CONSUMER and the COMPANY (distance selling), the CONSUMER will enjoy the right of withdrawal described in this section.

The CONSUMER has the right to withdraw from the purchase made through the Website and therefore, if they are not satisfied, and provided that the nature of the product or service purchased allows it, they may return it within a maximum period of fourteen (14) calendar days, without indicating the reason, without the need for justification and if without penalties for its exercise.

The term for exercising this right is 14 calendar days from the day the CONSUMER or a third party indicated (other than the carrier) receive the purchased product or from the moment you receive the last good, in case of delivery of the same order in several shipments. To exercise the right of withdrawal, the CONSUMER must notify his decision to withdraw from the contract through a statement made in any way admitted by law. You can use the standard withdrawal form model that appears below, although its use is not mandatory.

11.2. Withdrawal form model

1. COMPANY data

Andrea Salinas Gonzalez
NIF: 78747544-Y
Address: C/ Cipreses – 28793 Los Endrinales, Madrid (Spain)
Email: hello@nowthenlabel.com

2. I hereby notify you that I withdraw from the purchase/sale contract of the following item and/or product ___ purchased on ___ day
3. Consumer name
4. DNI/NIE
5. Consumer address
6. Telephone
7. Email
8. Signature
9. Date

To exercise the right of withdrawal, the CONSUMER must notify the COMPANY of his decision to withdraw from the purchase contract through a written communication addressed to the postal address C/ Cipreses  – 28793 Los Endrinales, Madrid (Spain) or by email addressed to hello@nowthenlabel.com If you resort to that option, we will notify you without delay via email the receipt of said withdrawal.

Click here to download the withdrawal form

11.3. Consequences of the legal right of withdrawal

In the event of withdrawal, the COMPANY will reimburse all payments received from the CONSUMER and user without undue delay, and in any case, before 14 calendar days have elapsed from the date on which he was informed of the decision to withdraw from the consumer contract and user in accordance with article 106 of the Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.

The COMPANY must make the refund referred to in the preceding paragraph using the same means of payment used by the CONSUMER for the initial transaction, unless the CONSUMER has expressly provided otherwise and as long as the CONSUMER does not incur any expenses. as a result of the refund.

The CONSUMER must return or deliver the goods to the COMPANY, or to a person designated by the COMPANY to receive them, without undue delay and, in any case, no later than 14 calendar days from the date on which it is communicated. your decision to withdraw from the contract to the COMPANY.

The term will be considered fulfilled if the CONSUMER makes the return of the goods before the period of 14 calendar days has elapsed.

In any case, for the purposes of making use of the right of withdrawal, it is not a condition that the products are returned in their original packaging. The COMPANY informs the CONSUMER that if the products are not returned in the same original packaging, the goods may suffer a depreciation. In the event that they are returned without said original packaging or with damage, the amount that will be paid to the CONSUMER for the return of the product will be reduced by the corresponding amount.

The CONSUMER will be responsible for the decrease in value of the goods resulting from handling them other than what is necessary to establish their nature or characteristics.

In any case, for the purposes of making use of the right of withdrawal, it is essential that the returned products are in perfect state of use for their subsequent sale. Before returning the product, the CONSUMER must ensure that it is duly protected so that it does not suffer any damage during transport.

The CONSUMER is informed that when exercising the right of withdrawal, the shipping costs for the return of the purchased products (return costs) from your home to the COMPANY ‘s warehouse will always be borne by the CONSUMER.

To meet the withdrawal period, it is enough that the communication regarding the exercise by you of this right is sent, in the manner and substance described, before the corresponding period expires.

11.4. Exceptions to the legal right of withdrawal

Excluded from the right of legal withdrawal are those articles and/or products in which, due to their very nature, it is impossible to carry it out, without prejudice to the corresponding claim for damages suffered, including, specifically, but not exclusively:

• articles and/or products made according to the consumer’s specifications or clearly personalized, or that, by their nature, cannot be returned or may deteriorate.

• articles and/or products sealed for reasons of hygiene or health that have been unsealed and/or used after delivery.

The consumer’s right of withdrawal is extinguished in advance if the COMPANY, with the express consent of the consumer or at his initiative, has already fully executed the provision of the contracted service before the expiration of the withdrawal period.

In this way, the consumer does not have the right of legal withdrawal if COMPANY provides them with products made in accordance with the consumer’s specifications, supplies them with products that are clearly designed according to their needs, that have been unsealed and/or used after delivery or if the CONSUMER himself has ordered the provision of a service before the expiration of the withdrawal period.

12. WARRANTIES APPLICABLE TO ARTICLES AND/OR PRODUCTS

All the products acquired by the CONSUMER through the COMPANY ‘s Website are covered by a three-year legal guarantee against any lack of conformity that appears, from the date of delivery of the good and under the conditions and with the means of proof regulated in Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, modified by Royal Decree-Law 7/2021, of April 27, without prejudice to the powers of the COMPANY to verify the veracity of the defects, their origin and the moment of their appearance.

The warranty period begins from the moment the COMPANY delivers the good to the CONSUMER, which is presumed to have been completed on the date that appears on the invoice, purchase receipt or delivery note if later.

The COMPANY will respond to the CONSUMER for any lack of conformity of the product that exists at the time of delivery of the good and that it manifests itself during the three years after its delivery, and the CONSUMER may, by means of a simple statement, require the COMPANY to rectify said lack of conformity, through repair, replacement, price reduction or termination of the contract. These steps will be free for the CONSUMER.

When the repair or replacement of the good proceeds, the CONSUMER will make it available to the COMPANY and the COMPANY, if applicable, will recover the replaced good at his expense in the way that causes the least inconvenience for the CONSUMER depending on the type of good in question. .

The good that the CONSUMER sends to be repaired or replaced must coincide with the one sent by the COMPANY, attaching the invoice or proof of purchase and must be perfectly packaged and protected. If the good arrives at the COMPANY address with damage attributable to poor packaging or protection, the repair may not be covered by the guarantee, informing the CONSUMER of this.

In relation to repair and replacement, the gratuity will include the shipping costs, as well as the costs related to labor and materials.

However, it is understood that the products are in accordance with the contract provided that meet all the requirements listed below:

• conform to the description made by the COMPANY and possess the qualities of the product that have been presented to the CONSUMER in the form of a sample or model through the Website

• are suitable for the uses to which products of the same type are ordinarily put and

• present the usual quality and benefits of a product of the same type that the CONSUMER can reasonably expect, taking into account the nature of the product

Unless proven otherwise, it will be presumed that the lack of conformity that manifests itself in the two years following the delivery of the good in a single act or in a series of individual acts, already existed when the good was delivered, except when for the goods this presumption is incompatible with its nature or the nature of the lack of conformity (misuse, lack of care on the part of the CONSUMER, or an external cause such as a fall or blow) in which case the legal guarantee will not apply.

In the event that the defect appears during the third year of the guarantee, it will be up to the CONSUMER to prove that the defect existed when the good was delivered.

When it is impossible for the CONSUMER or it involves an excessive burden to contact the COMPANY due to the lack of conformity, they may claim directly from the manufacturer of the product in order to ensure that the good is brought into conformity.

In general, and without prejudice to the cessation of the responsibility of the producer, the producer will respond, in the same terms and conditions as those established for the COMPANY, for the lack of conformity when it refers to the origin, identity or suitability of the goods, in accordance with their nature and purpose and with the rules that regulate them.

Whoever has responded to the CONSUMER will have a period of one year to repeat against the person responsible for the lack of conformity. Said period will be computed from the moment the corrective measure was executed.

Warranty Exclusions

Deficiencies caused by improper use or manipulation, or defects derived from any external cause are excluded from the guarantee.

Likewise, the guarantee does not cover damages caused by external factors such as atmospheric phenomena, fire, water, abnormal use of the good, burns, cuts, scratches, wrinkles, signs, scratches or other damages that may be caused by animals, accidental falls or use incorrect.

Exempt from warranty coverage are claims for natural loss of light or its degradation, deterioration of color due to exposure of the item to sunlight or other sources of heat, as well as the use or contact with chemical products and treatment with non-toxic cleaning products. indicated.

Disclaimer

THE COMPANY is not obliged to indemnify the CONSUMER or third parties for the consequences of improper use of the good, whether direct or indirect damage, accidents suffered by people, damage to property other than the acquired good, loss of profit or loss of profit.

To find out the procedures that must be followed in the event of problems with an article and/or product, you can contact our CUSTOMER SERVICE AND AFTER-SALES SERVICE directly by email at hello@nowthenlabel.com

Click here to download the complaint forms of the Community of Madrid.

13. RETURN OF ITEMS AND/OR PRODUCTS

The CONSUMER has the possibility of making returns of products received in poor condition, either due to defects or factory defects (provided that said defects were not due to improper handling or use by the CONSUMER), of products received that were erroneous with respect to to those indicated in the order or that have been damaged in transport.

The COMPANY only accepts changes and returns of products purchased by the CONSUMER on the Website, which have breakages suffered during transport, which isof erroneous products with respect to those indicated in the order,that have not been used, manipulated or that are defective from the factory, within a maximum period of 14 calendar days from the day of receipt of the order.

Items on the “Last Chance” page, and those with a discount equal to or greater than 30%, will only accept exchanges, not refunds.

We can only accept returns of items that are returned to us in perfect condition for subsequent sale. We cannot accept returns of items that do not keep all tags intact, are used, soiled, or have been washed or altered. In the case of swimsuits and panties, for sanitary reasons, we will only accept garments that keep the hygienic protector intact.

In the event that we receive merchandise in this condition, it will be returned to the buyer or will leave available to the customer for 7 days for collection.

In cases where the CONSUMER considers that at the time of delivery of the product does not comply with the provisions of the contract and to make a return, you should get in touch as soon as possible with our customer service via email hello@nowthenlabel.com indicating in it your order number and the items you wish to change or return or register your request on the page of Shipping & Returns.

Our Customer Service will respond to your request within 2 to 3 business days to confirm your return and will provide you with all the instructions for shipping.

All shipments not previously notified and confirmed by the COMPANY may be rejected and will lose their right to return. Please note that returns are processed automatically, and after 14 days we cannot offer other compensation or exceptions to our policy.

The CONSUMER will have another 14 calendar days to send the product and/or products from when the COMPANY acknowledges receipt of the return request until the returned merchandise is delivered to the COMPANY offices.

It is not a condition that the products are returned in their original packaging. The COMPANY informs the CONSUMER that, if the products are not returned in the same original packaging, the goods may suffer a depreciation.

The expenses caused by the transport to return the product will be borne by the CONSUMER, except in the case of products that present breaks suffered during transport, that are wrong products with respect to those indicated in the initial order or products that present manufacturing defects.

When the CONSUMER makes use, if applicable, of the exercise of the legal right of withdrawal, or of his right of return, in orders of several items with the free shipping promotion, if he returns a large part or all of the purchase of an order, in the refund of the purchase to be made will be deducted from the full shipping price if you have returned all the items in the order or partial if you have returned the majority of the items.

Until the returned merchandise reaches the COMPANY and its return is accepted, it will remain his property. The CONSUMER is responsible for the expenses and the shipping process, so we recommend that you use a tracking shipment and save your receipt to avoid any damage or loss. If you are shipping your return from outside of the EEC, please be aware that your package may be subject to customs charges upon arrival. The CONSUMER is responsible for sending the products to be returned duly protected and postage paid. In the event that we receive a package with postage due or with any customs or other charges, it will be rejected and you could lose your right to return.

Shipping costs, tariffs or customs expenses do not admit return.

Once the original merchandise has been received, its status will be checked and the COMPANY will notify the CONSUMER by email if he or she is entitled to exchange for a new product or refund the money.

However, we may withhold the refund until we have received the goods, or until the CONSUMER has presented proof of the return of the products, depending on which condition is met first.

Any reimbursement that the COMPANY must make to the CONSUMER due to the price reduction or termination of the contract will be executed without undue delay and, in any case, within a period of fourteen days from the date on which the COMPANY has been informed of the consumer’s decision to claim his corresponding right.

The COMPANY will make the reimbursement indicated in the previous section using the same means of payment used by the consumer for the acquisition of the good, unless otherwise expressly agreed between the parties, and provided that it does not entail an additional cost for the CONSUMER . The COMPANY may not impose on the consumer any charge for the refund.

In compliance with the aforementioned requirements, we will refund the amount of the merchandise using the same means of payment that was used in the purchase process within a period of 14 days after receiving the returned merchandise, or in a valid code for credit from the store if requested. This code will be sent to you by email to the same address that you provided when you placed your order and will allow you to buy on our website within a period of 6 months, being valid for one final use and purchase, since it is not possible to issue new ones. credits or accept other returns.

To find out the procedures that must be followed to return a product damaged during shipping, incorrect or defective, you can contact our CUSTOMER SERVICE AND AFTER-SALES SERVICE directly by email at hello@nowthenlabel.com

14. INFORMATION ON THE PROCESSING OF PERSONAL DATA

In accordance with the provisions of REGULATION (EU) 2016/679 of the EUROPEAN PARLIAMENT and of the COUNCIL, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free movement of these data and which repeals Directive 95/46/CE (GENERAL DATA PROTECTION REGULATION – RGPD UE 2016/679) and Organic Law 3/2018, of December 5, Protection of Personal Data and guarantee of digital rights (LOPDGDD 3/2018), THE COMPANY informs the CONSUMERS of the online store of the Website that all the personal data they provide by completing the existing electronic forms on the Website, by sending emails to the different email accounts under the Internet domain nowthenlabel.com, they are part of the Registry of Treatment Activities (RAT) of the COMPANY which will be updated periodically in accordance with the provisions of GDPR EU 2016/679 for use by the different departments of the company in order to be able to provide the CONSUMER with our services, process them (management, collection and delivery of the items and/or products purchased), send the newsletter on offers, promotions and recommendations of the COMPANY, as well as send commercial communications about our articles and/or products by letter, telephone, email, SMS/MMS, WhatsApp, Telegram or by other equivalent means of electronic communication, as long as the interested party has consented to the treatment of your personal data for this purpose.

The legitimacy of the treatment is based on the execution of a contract in which the interested party is a party or for the application at his request of pre-contractual measures or by obtaining the express consent of the interested party. We will keep your personal data as long as there is a mutual interest for it, from the time you give us your consent until you revoke it or request the limitation of the treatment. In such cases, we will keep your data blocked for the legally required periods. The data will not be communicated to third parties, except legal obligation.

By entering their data in the existing electronic forms on the Website, the CONSUMER grants their explicit and unequivocal consent to the COMPANY to proceed, in compliance with the purposes mentioned in the previous section, to the processing of the personal data provided.

Such data will not be transferred by the COMPANY to third parties without the explicit and unequivocal consent of the CONSUMER. All this, without prejudice to the duty of collaboration of the COMPANY, before the competent administrative and judicial bodies that may require data from the affected CONSUMER.

Likewise, THE COMPANY informs the CONSUMER of the possibility of exercising the rights of access to personal data, rectification, deletion (right to be forgotten), limitation of treatment, data portability, opposition to treatment and not being subject to individual decisions automated and, when the treatment is based on consent, the right to withdraw it at any time, by writing to the postal address C/ Cipreses – 28793 Los Endrinales, Madrid (Spain) or through the email address hello@nowthenlabel.com , enclosing the affected party, in both cases, a legally valid proof of identity, such as a photocopy of the DNI/NIE/Passport, and clearly indicating the right they wish to exercise.

If you consider that the treatment does not comply with current regulations or consider your rights violated, you can also file a claim with the Spanish Control Authority at https://www.aepd.es. You can consult our Privacy Policy at https://nowthenlabel.com/terms-and-conditions/

15. LIABILITY AND EXECUTION OF LIABILITY

THE COMPANY cannot guarantee the technical continuity of the Website, the absence of failures or service interruptions or that the Website will be available or accessible one hundred percent of the time. The Website is hosted on a secure server and with the necessary SSL security certificate, these being the tools available to the COMPANY to control the absence of viruses, worms or any other harmful computer element.

In no case, the unavailability of the Website, or the existence of failures in it, will in any way empower the CONSUMER or third parties, to claim for any reason any type of remuneration or compensatory perks.

16. INTELLECTUAL AND INDUSTRIAL PROPERTY

The Website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, the designs, logos, text and/or graphics are the property of the COMPANY or, where appropriate, has a license or express authorization from the authors.

All the contents of the Website are duly protected by intellectual and industrial property regulations, as well as registered in the corresponding public registries.

The total or partial reproduction, use, exploitation, distribution and commercialization, requires in any case the prior written authorization from the COMPANY.

Any use not previously authorized by the COMPANY it will be considered a serious breach of the intellectual or industrial property rights of the author.

The designs, logos, text and/or graphics outside the COMPANY and that may appear on the Website, belong to their respective owners, being themselves responsible for any possible controversy that may arise with respect to them.

COMPANY recognizes in favor of their owners the corresponding industrial and intellectual property rights, their mere mention or appearance on the Website not implying the existence of any rights or responsibility of the COMPANY about them, nor endorsement, sponsorship or recommendation by it.

17. LINKS

The establishment of a hyperlink does not imply in any case the existence of relations between COMPANY and the owner of the Website in which it is established, nor the acceptance and approval by the COMPANY of its contents or services.

Those persons who intend to establish a hyperlink must previously request written authorization from the COMPANY. In any case, the hyperlink will only allow access to the home-page or home page of the websites, likewise it must refrain from making false, inaccurate or incorrect statements or indications about COMPANY, or include illegal content, contrary to good customs and public order.

COMPANY is not responsible for the use that each user makes of the information made available on the Website or for the actions carried out based on it.

COMPANY does not assume any responsibility for the information contained in third-party web pages that can be accessed by “links” or links from any web page owned by the COMPANY. The presence of “links” or links on the COMPANY Website is for informational purposes only and in no case does it imply a suggestion, invitation or recommendation about them.

18. GENERAL

These conditions have been exposed in due time, in accordance with current legislation. Likewise, THE COMPANY makes these General Conditions available to you, so that they can be stored and reproduced, thus complying with the legal duty of prior information.

THE COMPANY reserves the right to modify, at any time, and without prior notice, the presentation and configuration of the online store of the Website, its functionalities and/or the contents that are incorporated into it. Thus, as to cease the provision of services at any time, keeping intact the commercial obligations or of any kind acquired up to that moment.

In the event that any provision or provisions of these Purchase Conditions are considered null or unenforceable, in whole or in part, by any Court, Tribunal or competent administrative body, said nullity or non-application will not affect the remaining provisions. In this case, the affected clause or clauses will be replaced by another or others that have the most similar effects to those of the replaced ones.

19. CUSTOMER SERVICE AND AFTER SALES SERVICE

To make any kind of query, make a suggestion, or file a complaint or claim regarding the contracting of articles and/or products, it can be done through the email address hello@nowthenlabel.com where we will reply to you within 2-3 business days.

20. EUROPEAN ONLINE DISPUTE RESOLUTION PLATFORM

In the event that the CONSUMER has had a problem with a purchase or the provision of an online service, he may use this means to present any claim in relation to said purchase, sale or provision of services, as well as opt for the extrajudicial solution of the conflict. aroused.

Pursuant to the provisions of Article 14.1 of Regulation (EU) 524/2013 applicable throughout the European Union and Law 7/2017, of November 2, which incorporates Directive 2013/2013 into the Spanish legal system. 11/EU, of the European Parliament and of the Council, of May 21, 2013, regarding the alternative resolution of consumer disputes, THE COMPANY makes the following link available to users of the Website: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=ES

Through said link, CONSUMERS of the Website will be able to access the European Platform for Online Dispute Resolution in consumer matters (ODR).

21. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for any breach or delay in the fulfillment of any of the assumed obligations, when it is due to events that are beyond our reasonable control (“Cause of Force Majeure”).

Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and, among others, the following:

I. Strikes, lockouts or other protest measures.

II. Civil commotion, riot, invasion, terrorist threat or attack, war (declared or not), or threat or preparations for war.

III. Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or any other natural disaster.

IV. Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.

V.Impossibility of using public or private telecommunications systems.

VI. Acts, decrees, legislation, regulations or restrictions of any government or public authority.

It will be understood that the obligations will be suspended during the period in which the Cause of Force Majeure continues, and we will have an extension in the term to fulfill said obligations for a period of time equal to the duration of the Cause of Force Majeure. We will use all reasonable means to end the Force Majeure Event or to find a solution that allows us to fulfill our obligations despite the Force Majeure Event.

22. JURISDICTION

These general conditions are ruled by the Spanish Law. The parties submit, at their choice, for the resolution of conflicts and waiving any other jurisdiction, to the Courts and Tribunals of Madrid (Spain), unless the user is a consumer, in which case the parties submitted to the Courts and Tribunals of the domicile where the consumer has his habitual residence.

We also remind you that you can access the online dispute resolution platform of the European Union by following this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.

If any clause included in these General Conditions were declared totally or partially null or ineffective, such nullity or ineffectiveness will only affect said provision or the part of it that is null or ineffective, subsisting these General Conditions in all the rest and considering such provision totally or partially not included.

In the same way, these conditions are subject to any other provision, regulation or law that is directly or indirectly applicable.