Terms & Conditions

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with & NowThen, hereinafter referred to as “NowThen”, ”us ” or ”we”, at the NowThen website or mobile website, (hereinafter “web” “website”).

By using www.nowthenlabel.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.

Only persons 18 years or older, who are not under guardianship, with a residential address in a country listed below can place an order.

Unfortunately, we do not ship to the overseas territories of:

Faroe Islands (DK)
Aland Island (FN)
Réunion , New Caledonia, French Polynesia, Wallis and Futuna, Mayotte, Saint Barthélémy, Saint-Pierre and Miquelon, French Southern and Antarctic Lands (FR)
Island Helgoland, Busingen (GE)
Campione d’Italia, Livigno, Vatican City (IT) Saba, Sint Eustatius (NE)
Jersey, Guernsey, Isle of Man, British Antarctic Territory, British Indian Ocean Territories, British Virgin Islands, Falkland Islands, Montserrat, Pitcairn Islands, St Helena, Ascension, Tristan da Cunha, Sovereign Base Areas of Akrotiri and Dhekelia, South Georgia and the South, Sandwich Islands (UK)

The inclusion of any products or services on www.nowthenlabel.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on www.nowthenlabel.com at the time you place your order.

The prices displayed at www.nowthenlabel.com include the statutory Spanish Value Added Tax but do not include a delivery charge. If the VAT rate applicable on the date of the order is changed after the order has been made, the change will be reflected in the price of items without you being notified.

Seasonal offers and special sales could carry an offer of ‘Free delivery’ service. This offers could not be available for all the destinations and the terms will be clearly exposed on the Website or corporate mailing.

We reserve the right to apply this offer or not to some of the destinations and you will be informed during the checkout process. The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries.

Once you have placed your order, you will receive an Order Confirmation on the submitted email address.

Please take note that the order is not fulfilled and due until is accepted and completed by us, and you will receive the second confirmation by our side.

If for any reason we are unable to fulfill your order, we will let you know at the earliest. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, a NowThen representative will contact you to settle the refund.

For security reasons, no purchases worth more than 1.000euros or containing more than 10 items will be accepted.

NowThen is committed to accept and process orders with the utmost diligence and manage the shipment as quickly as possible.

We usually dispatch orders the next working day, but this term could extend up to 48h in times of greater work load. Please keep in mind that this dispatch time must be added to the delivery period of the carrier according to the shipping method you choose. If you have special urgency to receive your order or have doubts about when you might receive it, please contact our team by email at: hello@nowthenlabel.com and we will be happy to assist you.

Although we strive to meet these deadlines, some orders may suffer delays due to causes beyond our control. Please note that we can not be responsible for delays of third parties such as carriers, customs agents, etc. and in no case will we compensate for delays in the delivery process.

Before placing your order, you will be informed of the estimated delivery date by email or SMS message through the transport provider of the chosen service. If you do not receive this communication, please check your junk mail and if it is still missing, contact our team at: hello@nowthenlabel.com and we will provide you with all the information.

All our delivery methods are door-to-door services that include 2 delivery attempts. The collection of the order is your responsibility, please keep in mind that additional deliveries and other changes in the service are unrelated to us and may incur extra expenses for you. In the case that after these delivery attempts the merchandise is returned to us, we reserve the right to cancel your order and it will not be eligible for a refund.

CUSTOMS AND TAXES

In the case of international orders outside of Spain (except Ceuta, Melilla and the Canary Islands), and the European Union, all orders will be subject to customs clearance fees and local taxes that may apply. The payment of these fees is the responsibility of the client and depends on the customs policies of each country.

Please note that our prices do not include taxes from foreign countries or customs fees, which vary depending on the country and are the responsibility of the final buyer.

Likewise, in the case of orders to Ceuta, Melilla and Canarias, the buyer must pay the corresponding customs DUA and the corresponding local tax.

In the event that the customer does not meet any customs obligation (such as the dispatch, taxes, etc), we reserve the right to cancel your order and you may lose the right to claim.

You may cancel your order 14 days after receipt of the ordered items.

If you wish to cancel or return your order, please provide us with notice in writing by email (hello@nowthenlabel.com) within the 7 day period set forth in section above. You then have an additional 7 day period to return the items to us as set out in section 6 (Returns) below. We will provide a refund attempting to use the same method used to make the payment as soon as possible and at the latest within 14 days of receiving your returned items. Another payment method may be used for the refund, provided that you consent to such change; in any case this will not generate any additional charges.

If the item you have received is defective, please notify us promptly and return the item in accordance with section 6 (Returns) below. NowThen will, for any products deemed defective, provide a full refund. In eventual case that we make a mistake in sending you the right item, color or size, please mail us and we will send you the correct item(s) at no cost for you.

The provisions set forth herein do not limit any applicable statutory rights.

RETURNS

We accept changes and returns of all our products within 14 days of receiving your order. Items with a discount equal to or greater than 50%, do not accept refunds if size changes.

NowThen guarantees a total refund of the amount of your merchandise (does not include shipping costs) as long as the merchandise is sent to us in time and in perfect conditions in which the product is suitable for later sale. Please note that we can not accept items that are sent to us in different conditions than those that were sent, as well as those that do not keep all the labels intact, are used, soiled or have been washed or altered. In the case of bottoms and onepieces, for sanitary reasons we will only accept garments that keep the hygienic protector intact.

In the event that we receive merchandise returned in this state, it will be sent back to the buyer.

 

To make a return, please contact our customer service by sending an email to: hello@nowthenlabel.com indicating your order number and the items you want to change or return.

Our studio will assist you during local office hours from Monday to Friday, and will reply within 1 to 2 business days to confirm your return by providing a return code and all instructions to make your shipment.

All shipments not identified and without prior confirmation by us will be rejected.

Please take note that until the merchandise returned does not reach our studio and its return is accepted, it remains your property. We should receive the returned goods until 14 calendar days after the day you received your order. As the buyer is responsible for the expenses and the shipping process, we recommend that you use a tracking shipping and keep your receipt to avoid any damage or loss.

If you prefer to come to our studio in Madrid on Avda. Mediterráneo 4, simply tell us in your email and we will give you an appointment to bring the items you want to change or return, we will be happy to assist you personally if you want to try another size or find another model.

In compliance with the aforementioned requirements, we will refund the amount of the merchandise using the same means of payment that was used in the purchase process within a period of 14 days after receiving the returned merchandise.

At NowThen we are committed to offering the highest quality in our products. In the event that you find any defect in the items received, please let us know as soon as possible and we will tell you how to send us this article at no cost to you. We will proceed to check the merchandise and we will provide a change or the total refund of the amount plus shipping costs in the case of a quality defect. We comply with the legal stipulations and in no case these conditions will impair the current consumer rights.

CHANGES

If you decide to change an item for another size, please contact our customer service by sending an email to hello@nowthenlabel.com and we will be happy to help you find the right size.

We accept changes in all our items within 14 days after receiving your order and according to the above mentioned return conditions.

International orders: it will be necessary for you to place a new order for the new size or color. If you do not want to wait for your return to arrive, you can do it at the time you want and the return will be processed as soon as possible.

National orders: we offer free size changes for destinations within mainland Spain (except Balearic Islands, Canary Islands, Ceuta, Melilla). When we receive and process your return, we will proceed to send you the new size at no additional cost to you.

Any doubts? Would you like to try another size?

We will be happy to assist you in our Madrid showroom (Retiro) if you want to know and try the collection as well as if you are not decided with a purchase and want to come and change an item. If you want to come to the showroom, contact us by mail at hello@nowthenlabel.com and we will close an appointment that suits you. Please take note that we can only attend by appointment.

You can pay for your goods in the ways set out below.

CREDIT CARD OR DEBIT CARD

You can enter your payment details at the time you place your order using a valid credit or debit card (VISA or Mastercard). NowThen reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.

Please note that we do not accept cash, cheques or bank transfers.

We reserve the right to update these terms, delivery conditions and prices without prior notice. The Price, terms and delivery charges applicable will be shown during the checkout and always after our Order Confirmation.

We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.

If there are defects in the goods you have purchased, NowThen abides by all statutory guaranteevregulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please le tus now via email.

If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

These Terms and Conditions of Purchase are subject to Spanish Law. In the event of any matter or dispute arising out of or in connection with these Terms and Conditions, the parties shall submit to the exclusive jurisdiction of the Courts and Tribunals of Madrid.